Privacy Policy

1. About This Policy

Northside Joinery and Installation (we, us, our) is a sole trader business operated by James Taliana, ABN 95 533 289 876, trading from Lalor VIC 3075. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and how you can access and correct it. By using our website at http://northsideinstalls.com.au or engaging our services, you agree to the collection and use of your information as described in this policy.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our joinery and installation services. The types of information we may collect include:

• Full name
• Phone number
• Email address
• Property address
• Photos of your property or space submitted through our website or by email
• Project details and specifications you provide
• Payment information including bank account details for deposit and invoice payments
• Communications between you and James Taliana including emails, SMS messages, and call records
• Technical information collected automatically when you visit our website including IP address, browser type, pages visited, and time spent on pages

We only collect personal information that you provide to us voluntarily through our contact form, email, phone, or in person. We do not collect sensitive information such as health information, racial or ethnic origin, or financial information beyond what is necessary to process payments.

3. How We Collect Your Information

We collect personal information through the following means:

• Our website contact form and project enquiry form at http://northsideinstalls.com.au
• Email correspondence to and from our business email address
• Phone calls and SMS messages
• In-person meetings, site measures, and consultations
• Photos and documents you send to us
• Automatically through cookies and analytics tools when you visit our website

4. Why We Collect Your Information

We collect and use your personal information for the following primary purposes:

• To respond to your enquiry and provide you with a quote for our services
• To conduct a site measure and assess the scope of your project
• To design, manufacture, and install joinery products at your property
• To communicate with you throughout the project including updates, scheduling, and handover
• To process deposits, progress payments, and final invoices
• To manage any defects, warranty claims, or post-installation issues
• To comply with our legal obligations under Victorian building law including the Domestic Building Contracts Act 1995

We may also use your information for secondary purposes including:

• To improve our services and website
• To analyse website traffic and user behaviour through Google Analytics
• To send you information about our services where you have consented to receive such communications

5. Google Analytics and Cookies

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects information about how visitors use our website using cookies. This information is used to compile reports and improve our website. The information collected includes pages visited, time spent on pages, referring website, browser type, and approximate geographic location based on IP address.

Google Analytics collects this information anonymously and does not identify individual users. For more information about how Google uses data collected through Google Analytics, visit google.com/policies/privacy/partners.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Our website also uses Google Tag Manager to manage tracking and analytics tools. Google Tag Manager itself does not collect personal information.

Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:

• Analytics cookies set by Google Analytics to understand how visitors use our website
• Functional cookies that remember your preferences and improve your experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website. See our Cookies Policy for more information.

6. How We Disclose Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• To our stonemason subcontractor where stone benchtop installation is part of your project. The stonemason will receive your property address and relevant project details only
• To qualified trade subcontractors who assist with large projects. These subcontractors are required to maintain confidentiality and hold their own public liability insurance
• To our accountant or bookkeeper for invoicing and tax purposes
• To Google through Google Analytics and Google Tag Manager as described in section 5
• To law enforcement or regulatory bodies where required by law or where we have a good faith belief that disclosure is necessary to protect our rights or comply with legal process
• To the Victorian Building Authority or Building and Plumbing Commission where required for registration and compliance purposes

We do not disclose your personal information to parties located overseas except where Google processes analytics data on servers that may be located internationally.

7. How We Store and Protect Your Information

We store your personal information securely using the following measures:

• Project documents and communications are stored in password-protected email accounts and cloud storage services
• Physical documents are stored securely at our business premises
• Payment information is processed through secure banking channels and is not stored beyond what is required for accounting purposes
• Photos of your property are stored only for the duration of the project and a reasonable period thereafter for warranty and defect management purposes

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

We retain your personal information for as long as it is reasonably necessary for the purposes set out in this policy, or as required by law. For domestic building projects subject to the Domestic Building Contracts Act 1995, records are retained for the applicable statutory warranty period which is a minimum of 7 years for structural work.

8. Your Rights and Accessing Your Information

Under the Australian Privacy Principles you have the right to:

• Request access to the personal information we hold about you
• Request correction of personal information that is inaccurate, out of date, or incomplete
• Make a complaint about how we have handled your personal information

To exercise any of these rights please contact us using the details in section 10. We will respond to access and correction requests within 30 days. We do not charge a fee for access requests.

If you believe we have breached the Australian Privacy Principles you may make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au after first raising the matter with us.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes we will update the Last Updated date at the top of this document. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make an access, correction, or complaint request please contact:

We aim to respond to all privacy enquiries within 5 business days.